[Anna]

First I’d ask the reason it is happening, since different causes may require different responses, and try to empathize with the parent and show I understand how hard they are trying and how difficult their challenges are. I’d emphasize the needs to be on time in an understandable non-emotionally-charged way, such as how for legal/licensing reasons we cannot have children here after closing, or how children staying later than expected may require additional tuition, etc. Then I’d see if we can brainstorm possible solutions and backup plans that will either help the parent arrive on time or provide an alternate authorized person to pick the child up when the parent can’t be on time.