[Rachel]

Ask why this is continuing to happen and if there is anyone else that is able to pick her child up at the time theyre supposed to be picked up. Explain to her that it is not fair to the staff that they have to stay after hours with their child, and most importantly that this can effect her child since they are the last ones to leave; it might make them feel confused and forgotten. Let her know that this can not happen again or else their will be consequences, and serious actions might have to be taken.