[April]

First, I would schedule a private, respectful meeting with Mrs. Hopkins to discuss the late pickups. During this meeting, I would express understanding of possible challenges but clearly explain the impact of late pickups on staff and the center’s operations. I would refer to the childcare center’s policies on pickup times, emphasizing the importance of adhering to them for the smooth functioning of the program.

Next, I would offer support by asking if there are any ongoing issues causing the delays and explore potential solutions, such as discussing transportation options or adjusting schedules if possible. It’s essential to keep the conversation open and non-confrontational, encouraging Mrs. Hopkins to share her concerns.

Lastly, I would provide a written reminder of the center’s policies, including any late fees, and explain that consistency in following these guidelines is important. A follow-up plan or additional meetings may be needed to ensure the issue is resolved, while maintaining a positive relationship with the family.