[El Sollman]

I would first empathize with Mrs. Hopkins by telling her I understand that things come up that make it difficult to follow through with commitments such as getting here on time. Then I would bring up the three separate, specific incidents where her child wasn’t picked up at the agreed upon time. I would explain to her that her child can become upset by being the last child here and it also causes our staff to stay longer than they should have to because they have other obligations as well. I would end by telling her that we love having her daughter there but for her child’s benefit it would be best to pick her up on time so she may remain in the program.