[Kiley Kaye]

I would begin with asking questions about the parents day, their schedule and their child care needs. I would remind them of the documents signed outlining drop-off and pick-up times. I would detail to them how important it is for things to run as smoothly as possible in child care settings, and to do so a strict schedule must be followed (still allowing for practical idealism of course). I would explain that picking up so late can influence a child’s sense of safety when in child care, which can influence their overall behavior and progression toward milestones. I would remind them of the late fee, and discuss with my admin about the need for possibly increasing this fee for repeat offenders.