[Kaitlyn]

A huge part with communicating with a parent or guardian when it comes to a child, is reasoning and understanding. Receive the explanation from the parent as to why their child is being picked up late. Life happens, but we also have to recognize if the explanation was out of carelessness or a genuine incident. Explain the commitment that the parent has taken on when putting their child into a care facility and explain the expectations of having them in the program and how a child is expected to be collected at a designated time. Once again, we have to consider the best interest of the child and the consistency that they need.