[Emma]

When a parent is late to pick-up their child, I first keep the child calm. I remind them that they are in a safe environment and that I am not leaving them. I then provide an activity for the child, while I then try to contact the parent or another authorized pick up adult. When the parent arrives, I explain to them that the school has closed 20 minutes ago, and remind them of our school’s late pick-up policy. If the parent were to get defensive, I would calmly remind them that the policy is the same for everyone, and that it is to ensure that the child is not at school for a longer period of time than Washington licensing allows. After the parent and child leave, I would document this instance and inform my director of it so that we can address the situation if it should arise again.