[Gabrielle Stevens]

I would discuss with Mrs. Hopkins the issue that is occurring (that she is consecutively late to pick up her child) and ensure that she has the correct information of the pick up times to ensure there is no misunderstanding from our part. If she has the correct information I would politely let her know that picking up her child late so often impacts not only our staff that has to stay late (hence bringing in the possibility of interrupting their own daily schedules and individual and family needs being met), but her child as well, given that they are the last to be picked up and only child left in the facility. I would ask if there has been any circumstances that has been preventing her from picking up her child on time and work with her to ensure that both the child’s, parent, and facility needs are being met.