[NA Creations]

In this situation I will approach Mrs.Hopkings with respectful and empathy. I will give her the opportunity to clearly express her reason for being late. I will try to understand in her perspective. In the mean time I will be explaining how a child feels when she/he is left out with no one to pick her up for 20 minutes, how the child feels unsafe and how will damage the child’s emotions if she keeps doing this. More over I willbe explaining the care center rules for not keeping any child after the designated time. And will be trying to figurout what is the problem making her being late and help her with ideas.