[Will]

I would ask the parent if there is a reoccurring or just a temporary issue causing them to be late, and make a subtle reminder of the pickup AND closure time. If they seem to brush it off, I would remind them that they owe it to their child to show up at least the latest time they can expect. It’s important that a child sees their parent as a stable pillar in their lives. Additionally, it’s a respectful relationship to not expect the center to care for your child longer than you are paying them for.

[Dayana franco]

se necesita hablar con la madre o lospadres del nino cual es la razon por la que ella no puede llegar a tiempo indicado en dicho programa o colegio ver aque acuerdo se llega ya que hay un horario especifico que se muestra cuando cada nino es ingresado al programa

[Devinn Martinez]

I would first check in with the parent about the reason for being late. Perhaps there was a delay in her route for reasons outside of her control, or maybe there was a change in her schedule or even the family composition at home. I would then reemphasize the program hours and make a plan with mom for how we can better insure the child will be picked up on time.

[DAKHO]

When addressing this, approach the situation with empathy, express concern about the impact on closing time, and collaboratively discuss potential solutions that accommodate both her needs and the childcare center’s schedule.

[Richard Lee]

Our police states that if you are late picking up your child you will be charged 5 dollars a minute and this will be paid before the child may come back and after the third event they will be discharged from care.

[Kylie]

I would explain to her that not only is the center closed and while the staff is very capable of caring for her child for 20 minutes longer they have had a long day and need to finish their tasks and go home. Next i would explain that even though it may not seem like a big deal her child does notice the lack of other kids and how late has gotten. I would then discuss with her what may be going on and if there are any changes that need to be made.

[Hamdi Ahmed]

I’d suggest having a gentle and private talk with her. Ask if there are any challenges or changes in her schedule causing these delays. This way, we can offer support if needed and find a solution that works for everyone. Open communication is the key to understanding and resolving these matters gracefully.

[Raagini]

I would ask Mrs. Hopkins to speak and have a conversation about why she sometimes arrives late to pick up her child. From there, depending on her answer, I would try to work with her on a plan of how to best coordinate her pick-up routine in a way that works for both her, me, and the program and its policies.

[Shanell Fouch]

If its not a regular issue I don’t trip. But if it is 1st I give a warning letting them know the next step. If it continue I apply late fees.

[Evalie Rippy]

I would explain to the child the importance of being on time to the child so the child doesn’t feel abandoned. The child might not be able to understand that something else could prevent the parent from leaving. The child should be the parent’s biggest priority.

[Leidy Romero]

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This is the third time in the last two weeks that Mrs. Hopkins has picked up her son late. Today it didn’t arrive until 20 minutes after closing. What would you do? The first thing is to talk to Mrs. Hopkins about the reason why she has been late to pick up her son, talk to her calmly, so that she can help her find the answer to avoid arriving after closing, and gently remind her of the time when the center closes.

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[Anna]

First, I would try to discuss with Mrs. Hopkins the reason that she has been picking up her child late. If this has been an extremely busy two weeks and she has no prior pattern of this behavior, this may be alright, but if it continues we would have to explain to her that due to the school’s rules and out of respect for staff, she cannot keep picking up her child late. Late fees are often added to incentivize timely pickups, if the issue continues I would suggest adding them. I would also try to explain how this affects the child, seeing all the other children get picked up before them may make the child feel less valued since their parent is showing up late.

[Emily]

A parent continueing to pick up late. I would first I would have a sit down talk with ask if anything is going on or if they was anything we could help with. If continued I would show them the contract and explain the importance of being on time.

[Acacia]

The first thing i would do is remind Mrs.Hopkins that this was the third time in 2 weeks she was late to pick up her child, i would ask her if everything was okay at home or work. I would remind her that arriving to pick up her child is very important not just to the staff, but to her child as well. Her child now waits for his mother to pick him up at this time now instead of the arranged time and he watches the other children leave at the arranged time. I would ask her if she wanted to schedule a different pick up time so she is on time and her son isn’t waiting for her.

[Adia]

Explain to the parent that while it might not be too late for her, 20 minutes is a lot of time for a child. Encourage the parent to talk to their child and assure them that they do not care any less about the child. Help or encourage them to set up a support system for picking up the child when they cannot pick them up on time.