[Cindy Ruiz]

In the case for Mrs. Hopkins picking up their child late I would first make sure our contract has a specific agreement where it states that children should be picked up at a specific time frame. If the center does have that agreement signed by Mrs. Hopkins I would ask her if I can have a moment to speak to her. My tone would be calm and collected. I’d first recognize and understand that it can be difficult to make it on time due to different circumstances. But it’s also important to understand that our center has an agreement that she signed stating that she would pick up her child at this time. I’d let Mrs. Hopkins express what is making her late and validate her emotions at the moment. I would then voice that if it comes to a point in time where she does it again we would have to charge her a fee due to our policy. But if we can adjust and accommodate to her schedule then we can also do that. After the whole conversation I would thank and appreciate Mrs. Hopkins for hearing me out and explaining to me what is making her late and how she feels at the moment.

[Ava Mott]

I would inform the parent about the school’s policies. I would also check in with the parent and be receptive to hearing about the context surrounding their tardiness. Depending on the context, I would try to help the parent find a solution to the late pick-ups. For example, by referring them to an after-school program.

[melissa]

I would very directly explain that this is not an acceptable practice, and you would like to help figure out what you can do to make sure that the child is being picked up on time.

[Sarah Keehn]

In light of Ms. Hopkins consistently arriving late to pick up her child over the past two weeks, a conversation needs to take place between the director and the teacher who has been tasked with staying late for these pickups. This situation has become increasingly concerning, as it places an added burden on staff and disrupts the carefully structured end-of-day routines. If this pattern persists, it may be necessary to introduce a late fee as a means of encouraging punctuality. It’s essential to address this issue promptly, as continued delays cannot be tolerated.

[Kayla]

To communicate to them that they should communicate to you on why they were running late and especially it has been more than once. Be open minded in a way still and respectful but make sure in both sides have an understanding to get an open clear understanding of what to do next time.

[arayah]

I would approach her with a smile, maintaining a friendly but concerned tone of voice. I would let her know that I noticed the change in pickup times and ask if everything was okay before throwing at her my expectations. I would validate that things do happen but express my concerns and even remind her of a late policy if there was one, so me and her are on the same page.

[Minor Mehrvarz]

If a parent is late, I would first make sure the child feels safe and calm while waiting. When the parents arrive I would politely but clearly remind them of the program pick up policy and explain that the late pick ups affect both staff and child. Since this is the third time I would document a late pick up and schedule a conversation with the parent to review expectations, listen to their situation and work together on a solution.

[Minou Mehrvarz]

If a parent is late, I would first make sure the child feels safe and calm while waiting. When the parents arrive I would politely but clearly remind them of the program pick up policy and explain that the late pick ups affect both staff and child. Since this is the third time I would document a late pick up and schedule a conversation with the parent to review expectations, listen to their situation and work together on a solution.

[Jordan Edwards]

I would remind Mrs. Hopkins of the pick-up policy and explain how repeated lateness affects the staff and the program. I would ask if there are challenges preventing her from arriving on time and discuss possible solutions, while also making it clear that further steps will be enforced if the issue continues.

[Savanah]

If the opportunity arises, I would talk to the parent about why they are late and demonstrate empathy. To be honest, I would probably go to my director first, though.

[Miles Sims]

Talk with the parent to find the issue of why the parent was late. Provide support and brainstorm how the school can either accommodate the parent or provide extra time for the child.

[kamiko hagans]

In response to Mrs. Hopkins picking up her child late for the third time in two weeks, I would first approach the situation with empathy. Understanding that unforeseen circumstances can arise is crucial; therefore, I would reach out to her via a polite phone call or message to discuss the repeated tardiness. During this conversation, I would express concern for both her and her child’s well-being while emphasizing the importance of timely pickups for the daycare’s operations. If needed, I would offer potential solutions, such as adjusting her pickup time or discussing any barriers she might be facing, ensuring we work collaboratively to find a resolution.

[Anabelle]

I would let Mrs. Hopkins know that I understand that things can get busy and ask if something is going on that is making it hard to arrive by closing time. See if there are some other options or support that could help.

[Elisha Hernandez]

Open up a discussion with her to remind her about the center’s closing time and to see what the reasoning is that she is continually showing up late and see if you can problem solve a way for her to be on time while also explaining that there are rules and regulations for a reason and stress the importance of being respectful of those rules.

[Crissaly Villasenor]

If there was a parent constantly late to check out the first thing I would do is bring it up in conversation, “I’m sorry to see you’re running behind I understand that can be stressful! Is everything okay?” After attempting to gain insight I would then offer help is necessary, ” I could see how that can be stressful, however, pickup time is… is there anyway I can help to make it so that our friend is getting picked up on time and not having to hang out here by themselves? I would then attempt to create a plan to help or perhaps change the pickup time. If things were not resolved I would then contact my supervisor to discuss further plans to help both the child and parent succeed.