[Hinda]

If a parent is repeatedly late, I would first ensure the child feels safe and cared for while waiting. Then, I would calmly and respectfully remind the parent of the program’s pickup policy and explain how late pickups affect staff and routines. If the issue continues, I would schedule a private conversation to discuss the concern, review policies, and explore solutions, such as backup contacts or late fees, while maintaining a supportive and nonjudgmental tone.