[Rebeca Dinca]

If I noticed Miss Hopkins repeatedly picking up her child late, I would first speak with her privately to understand if there are any challenges causing the delays. I would express the importance of timely pickups for the child’s routine and the staff’s schedule, while showing empathy and offering support or solutions if needed. I would also remind her of the program’s policies around closing times to ensure clear expectations moving forward.

[Rebeca Dinca]

That’s a thoughtful and compassionate approach! Leading with empathy and curiosity really helps build trust and opens up honest communication. I also like how you prioritize understanding the family’s situation before jumping to solutions—partnering with them ensures the plan will be realistic and supportive. Having a clear policy in the handbook sets expectations, but your focus on collaboration truly fosters a positive relationship.