[Snehal Mane]

Hi my name is Snehal , If I were in this situation, I would remain calm and professional while addressing the concern. First, I would comfort the child and make sure they feel safe until the parent arrives. Then I would have a private, respectful conversation with Mrs. Hopkins. I’d acknowledge that delays can happen, but also explain that this is the third late pickup in two weeks, and today was 20 minutes after closing. I would remind her of the center’s late pickup policy and explain how late arrivals affect children and staff. Finally, I would work with her to find a solution, such as adding a backup pickup person to the child’s file, and let her know that consistent late pickups may result in late fees or further action.