[Mosab tariq]

i would tell the parent that 20 minutes is a lot of time when it happens every now and then but when it becomes more frequent it can cut into my family time. i would refer her to the policies and inform her that i would also like a heads up when she can to inform me she would be late. i would tell her that we enjoy serving her child but we need to respect eachothers time.

[Fernando]

I have noticed the trend of the late arrival so I would take care of the child and offer the child snacks and beverages, then I would make sure that the parent is doing alright and if there is anything we could do to make the transition to home more easier.

[Claire Kim]

I would approach the conversation with the mindset that there could be some circumstance or personal reason behind the situation that I couldn’t know about yet (maybe there’s a family situation going on at home that is making it hard for them to maintain a timely schedule, maybe Mrs. Hopkins is having trouble with new works hours, etc). I would make sure to be clear and specific about the problem at hand without being too confrontational. I would stress the effects of Mrs. Hopkins’ late arrival on her child and the staff members without getting emotional or angry, and communicate in a calm and gentle way.

[Kriselle Bantay]

I would attempt to convey my understanding that Mrs. Hopkins may be going through certain circumstances that could be preventing her from picking up her child on time. I would also provide my own perspective as a professional and communicate that picking up a child late may be against policies, require a fee, or cause other staff to have to stay later than they should be. Remaining empathetic of her and her child’s circumstances, whatever they may be, and coming to a solution that can accommodate both parties’ schedules would be preferable, but if the issue continues repeating over time it may be necessary to take more strict measures.

[Jaci Peifer]

It would be a good time to remind mom that everyone has the same expectations, and to find out if there is a valid reason for the lateness.

[Natalie Cowan]

I would address that while being late in times of need is ok, but the continual late arrivals is not sustainable for the center or child. I would then explain how the late pickups negatively affect the child and makes it difficult for staff to clean up and prepare the center for the next day. Then I would discuss ways we can prevent the late pickups or rearrange the schedule a bit.

[stephanie]

Since it seems like its becoming a normal reoccurrence for her to pick up the child late, I would ask her if we could have a meeting to discuss why it keeps on happening and how we could try to stop it from happening as it can also have a negative impact on the child seeing everyone go home with their parent /guardian and they’re the last one at the daycare.

[Miriam Frazier]

This would be the time to speak to the parent and ask if there is anything we can do to help. Maybe the schedule isn’t working .How can we help her help us make this situation better for everyone especially the child. The child is always happy to see her at the the end of the day and this will eventually affect the child. So we want to make this easier for the child

[Alexa K]

Aside from the obvious of reminding Mrs. Hopkins of the late pick up policy and potential extra fees she could incur I think just checking in with her about why she is continuing to be late. I know that life is busy and things come up but I think part of our jobs as child care providers is to also create safe spaces for our families to be able to communicate. So in this instance I think I would also just try and open up a line of communication with Mrs. Hopkins to see what is going on and how we can best support her and her child

[Irene Brewster]

I would ask her the reason for her late arrival. I would empathetically listen to her since she may be experiencing issues and understandable matters that can get in the way. I would explain that she must follow the policy to pick up her child on time. Further, I would reason that there may be negative effects of picking up a child late. I would then offer to create a plan with her to resolve the issue.

[Erica]

My initial response would be to follow the policy’s agreed to by all families. This could be written notice, fines, etc. This could allow a discussion with the director to find out the issue and allow room to help rectify the situation. Open communication is key.

[Jenniferm]

Talk to the mother that this is the third time she has been late for her child and it is not right because this can affect the child mentally. It also affects us personally because we also have things to do or our children to pick up from a place. And come to an agreement if there is a way that someone (family or friend) can come to pick up the child on time or that she take real responsibility to arrive on time.

[Jazmin]

I would express how it affects their child by being the last ones at the facility and staff having to stay later.

[Tamara Dykstra]

I would explain to the parent that picking up their child seems to have become more than time thing. That there are rules and polices for drop off and pick up for child for a reason. That it is affecting your child because they are becoming stressed out because they think are forgotten, the staff has stay over their time because they need make sure the child goes home safely and the closing team has to stay later to clean. I would make I sat down to a another direct professional conversation about the importance of being on time.

[Nelida]

Arriving 20 min late to pick up a child and not only has this already occurred in the past; seems to me as this to be a conversation between the teacher and the parent-potentially something has happened in life and is throwing things off (offer help if possible or even give advise); arriving late does effect the child’s routine and can impact a few other things but also assuring the child and making them feel well and loved goes a long way too. There are many ways to approach this topic and definitely seems like a hard subject but needs to be addressed.