[Sara F.]

I would first attempt to understand why Ms. Hopkins has been late multiple times in recent weeks–has there been a change at home or work, how are her health and well-being, etc.? I would then gently explain that lateness impacts that child’s sense of security and may also violate safety requirements or program policies. Then, I would suggest that we work together to find a solution that meets the needs of everyone impacted by the incidents.

[Akiyo]

I would try to understand Mrs. Hopkins’s situation first. Then I will explain to her that picking up her child late is not good for the child nor respectful to the staff who have to stay late to watch the child. I would consult the child care center policy. We could collaborate to find solutions. An example action would be to ask her to contact me beforehand if she will pick up the child late again and issue a late pick up fee every time she picks up her child late.

[Hatch Fadiman]

Would gently explain the impact, and ask if theres anything we can do to support.

[Yelka La Fuente Acosta]

<font style=”vertical-align: inherit;”><font style=”vertical-align: inherit;”>Conversaria con ella para explicarle que la tardanza en recoger a su niño es algo que afecta emocionalmente a él , ya que los niños suelen esperar el ser recogidos por sus familiares y al ver que todos se van estan intranquilos y eso no es bueno para ellos .</font></font>

[Kayleigh]

I would first communicate with the parent to see if there’s anything we can do to make it possible for her to pick up her child up on time. I would then give her a warning if that doesn’t work because she did agree to picking up her child at that set time when she enrolled the child. I would also just try to be understanding but also make sure that she understands that it can’t become a daily occurrence.

[Yaire Campos-Cigarroa]

I called to ask why she had not been picking up her child on time. if she has issues picking up her child, we can discuss a plan on how to go forward with someone else picking her up whenever she can’t. After a few weeks if this plan seems to not work, then we can talk to her again and let her know that if she does not do anything to improve the situation, we will take measures regarding th

[Faith]

I would explain to the parent that arriving 20 minutes late is not acceptable. Explaining that 1)staff is having to stay later than what they are scheduled and also have families. 2) Their child may be feeling abandoned because we have to explain why everyone else is going home and why YOU are late. and 3) Try suggesting X, Y, and Z child care facility that is open later and or offers reduced fees for later services.

[Lynn Lancashire]

Meet her with a professional , respectful approach: Tell her you are glad to see her, and that her child did a great job waiting for her. Respectfully, mention she must be having a long couple of weeks with work. BE EMPATHETIC! (Most likely she will respond she is. And she is sorry to be late.) Gently, and respectfully, tell her the policy’s pick-up time. Also, tell her if she calls, we could work together to work with her regarding extended hours arrangement.

Note: Care provider must document the dates and times late. Tell the front office.

[olivia grace]

I would first tell her that I understand we all have obstacles that come up in our day to day that are out of control, but being late not only affects the staff who have to stay past closing, but how it affects her child when she may feel upset or worried that her mom isn’t here on time and that she is the last kid left. I would then see if there was some type of arrangement, we could work out on days that she is going to be late, such as having another friend or family member pick up the child and watch her until she is able to get her.

[Kaylee Capps]

Arriving late, after closing time, can cause issues for caretakers and students. I think it would be best to have a conversation with Mrs. Hopkins telling her that twenty minutes extra can be a long time for her child to wait, and to try and ask if there is anything that can be done in order for her child to be picked up on time. It is important to discuss solutions. The best that I can think of is to ask if Mrs. Hopkins has trusted family members/close friends that are able to pick up her child and take her to Mrs. Hopkins’ workplace or home so that her child does not have to wait so long, and so that the caregiver can go back to a normal routine without having to monitor children after closing.

[Renee]

I agree with that as well. Parents should know the policies that are in place and should follow those rules.

[Sutharya Dunfee]

when they come ask them why there late and see if someone else can pick them up (update records).

[Journey Charvat]

“This is the third time in the last two weeks that Mrs. Hopkins has picked up her child late. Today she did not arrive until 20 minutes after closing time.”

To communicate with the parent effectively you should start by sympathizing with the parent and gain an understanding why they are late. Then, you should show no judgement with the parent but express your concerns with them showing up late.

[Kelly]

Most places have a policy in place about drop off and pick up times. I would remind her of the agreement and explain that it not only affects the child waiting longer, but the time of the child care providers as well. Asking questions to understand the reasoning of the late pickups and come to an agreement and understanding of the schedule of drop off and pick up

[Samantha]

Providing the parents of their children’s daily activities while they are in your care. Details of a child’s development goals and how they are being met.