[Allison Vance]

I would begin with making sure they know when pick up time is and then asking if that time is not working for them. I would try to listen with an attitude of learning and empathy. Then I would express how it is affecting their child as well as the staff. Then I would help brainstorm solutions and what they can do to make sure someone is there to pick up their child on time.

[Ihab]

Have a conversation with Mrs. Hopkins, try to find the root of the problem. Then discuss how we can fix it. If she has any problems, I can be compassionate and understanding with her. If this keeps happening charge her a little extra for a late fee.

[Sophie Rasler]

In this situation, you should talk with the parent about how it might make the kid feel, even if it feels like a short amount of time to the parent. After that, you should talk with the parent about arranging something else and listen to what they want to do about the situation.

[Sammy Kessler]

I would remind the mother what our policy is along with the time we close. I would also inform her 20 minutes late to pick up a child is unacceptable and would appreciate to have a phone call so we are informed and prepared. I would also discuss a back up plan of someone who the mother trusts and knows is reliable to pick up the child on time if she can not make it.

[Cristiane]

I would write a message to Mrs. Hopkins informing that going forward, their will be a 5 minutes tolerance for delay and that an additional amount will be charge on the child’s monthly fee.

[Anjelica]

I would explain the late pickup policy and consequences. I would also touch base to see if there is anything that we can do on our side to help her be on time. Lastly, i would be transparent about reporting.

[Naomi T]

Stay positive so that you are able to have a conversation that doesn’t immediately start out bad. Then ask questions to figure out why this is becoming a common occurrence, you want to understand their perspective and see if there is any way you can support them. Brainstorm together. you can kindly remind them of the policy but finding out the personal why they are arrive late to pick up their child is happening. Having an open conversation about it you are able to connect with the family and speak to them with the child’s best interest in mind.

[Faith]

I would tell her that you understand how hard it can be to have many schedules and try to get everywhere on time, but remind her of the school’s policy on late pick up. Offer her resources for after school care or a well known nanny service that may be able to help her during this time of day.

[Alison]

The parent would get a gentle reminder via note or message with a reminder about what time they should pick up the child. I would also give a verbal reminder when they arrive, and that arriving late for pick up again, they will be charged a late fee. If the problem persists, then it would be best to arrange a sit down talk with the family and see what might be happening that is causing the repeated late pick up, and brainstorm some solutions to keep it from happening again.

[Cassandra Davidson]

I would start by asking if there is anything new happening in their life and if there was a way that I could help. Once I had more information I could make a better decision on how to proceed with the situation.

[Alexis]

Personally at my center we charge a late fee for every minute over. I would start out by letting mom know that you noticed the child is a little lonely at the end of the day when it is just them and that is might effect the childs behavior or emotions if she continues to be the last one, and remind mom that she is going to be charged a lot more if she continues to be late due to our policy.

[Vivi]

Your son was looking forward to your arrival and said he missed you.

[Hannah Swanson]

explaining to the mother that her punctuality at pick up is important to their child and finding resources for after school care

[aaron e montes]

Well said Nahomi 100% agree

[Angel]

I would initiate a conversation coming from a place of understanding. I’d try to find out what’s causing them to be late. I know work, traffic, and unexpected situations can be overwhelming. I would then explain how being late negatively effects their child. I would also possibly mention how it negatively effects the staff as well.