[Laura Jones]

Since this has happened a few times before, I would gently remind the parent of what the written policy states and listen to what the parent had to say to open a discussion of what is going on to better understand the situation.

[Sonny Helms]

I would attempt to understand the parent’s perspective by asking what their schedule is like and if there is something that is preventing them from picking up their child at the designated time. I would express empathy for whatever the situation is, but follow up by explaining that it’s not fair to rely on staff to extend their day past the agreed upon time. The staff may have family obligations or time commitments as well. I would also express that the child is excited to be reunited with their family at the end of the day and prolonging that reunion past the expected time can be very disappointing for the child and can damage their sense of trust.

[Genesis Berg]

Find out what might be causing the lateness. Is there family problems, or work problems? Discuss with the parent that you need your time also and try to work out a plan if they continue to be late.

[Sydni Morin]

I would potentially set up a meeting with the parent at a different time, since the center is already closed. I would kindly explain how picking up late affect the teachers and the child. I would also ask questions about what maybe has been happening to make her late and work with her to find a solution.

[Trainer]

Sydni, your response shows empathy and understanding towards the parent’s situation, while also prioritizing the impact on the teachers and the child. Your suggestion of setting up a meeting with the parent at a different time to discuss the issue and work towards finding a solution is a thoughtful and proactive approach. It’s important to address the issue with sensitivity and open communication to find a resolution that benefits both the parent and the childcare center. Well done!

[Nizhoni]

I would catch the parent when it’s time for pickup and ask them if anything is going on. The best thing to do is understand why she’s been late and if we can find a solution and work things out.