[Hanan]

If Mrs. Hopkins keeps picking up her child late, I’d talk to her about it. I’d remind her of the center’s closing time and discuss any challenges she’s facing. If lateness continues, I’d enforce any rules about late pick-ups, while still offering support. If the problem persists, I’d involve management.

[xiaoxiao]

I will ask why and what happend, then I will see what I can do for her and her family. If no, I will let her know if she always let her baby picked up as the last one, that is not a good thing for the child. And we need to discuss the plan.

[Tabitha]

In this case, I would respectfully open a conversation with Mrs.Hopkins, explaining that it’s understandable parents may be late at times. However, when it becomes ongoing, it’s difficult for staff to stay behind after closing and watch over her child. I would then recommend she could arrange for someone close like a relative or family friend to help out on days she knows she won’t be able to be on time.

[Trainer]

Tabitha, your response shows a thoughtful and empathetic approach to addressing the issue of late pickups. By respectfully opening a conversation with Mrs. Hopkins and offering a potential solution, you demonstrate a proactive and understanding attitude. It’s important to communicate the impact of late pickups on the staff and suggest alternative arrangements, which you have effectively conveyed in your response. Well done!

[Rena Mateja]

I would start by asking how the parents doing and of everything is ok. Would then follow up by telling them our policies and that we close at a certain time and its not fair to our staff or there child to be late everyday.

[Storay]

If a parent is consistently late picking up their child, it is important to address the issue right away. Communicate with the parent and try to understand why they are having difficulty arriving on time. If necessary, come up with a plan to ensure the child is picked up on time. Yes, prevention is key

[Kathleen Moore]

I think I would give Mrs Hopkins a gentle yet firm reminder of the program’s closing time and policies. I would probably ask about her schedule and if there is anyone else available to pick up her child. If not, I would ask that she email or call if she is running late in the future.

[María H]

No es bueno para un niño que sus padres o cuidadores lo recojan con retraso en la escuela, porque el niño siente ansiedad, temor e inseguridad, no es una práctica sana en absoluto, los niños están buena parte del día en el centro y esperan con ansiedad ver a sus padres, pero también es cierto que en la vida diaria el llegar con retraso a recoger al niño podría ocurrir debido a un inconveniente que se presente, no obstante si se llegara a repetir con frecuencia es necesario conversar con el padre o cuidador y manifestarle que debe hacer su mejor esfuerzo por estar a tiempo para buscar a su pequeño y así no crear estado de ansiedad y tristeza que repercuten en el futuro.

[Trainer]

María, I appreciate your thoughtful response to the situation. It’s clear that you understand the impact of parents picking up their children late from school. You’ve highlighted the emotional impact on the child and the importance of addressing this issue with the parent or caregiver. Your suggestion to have a conversation with the parent or caregiver about the impact of their tardiness on the child’s well-being is a proactive and sensitive approach. Well done on considering the emotional well-being of the child in your response.

[Gabrielle Hedgemon]

Explain to Mr.Hopkins that it not only affects their child feeling alone and sad at pick up but it also affects the staff for closing due to it being last minute and staff members having to leave at a certain time,

[Mari]

Se debe primero escuchar la perspectiva de las familias ya para dar una explicación adjunta.

[Trainer]

Mari’s response suggests that it’s important to first listen to the perspective of the families in order to provide additional explanation. This is a thoughtful and empathetic approach. As an educator, it’s crucial to understand the reasons behind a parent’s repeated lateness before taking any action. Opening a dialogue with Mrs. Hopkins to understand her situation and exploring possible solutions together would be a constructive way to address the issue. It’s important to maintain a supportive and understanding environment for both the child and the parent while also ensuring that the school’s operational policies are respected.

[Sasha]

I would ask the parent what might be causing them to pickup their child so late. Whatever it might be could be serious and empathy could make the conversation feel a lot better for the parent. This would also help to determine what next steps we could take. Once I am aware of the situation and have empathized with the parent, I can state the effects that being 20 minutes late has on both the child and the facility. Next, I will try to work with the parent on possible changes or solutions in order to get the child picked up on time.

[Trainer]

Sasha, your response shows a thoughtful and empathetic approach to addressing the issue of a parent consistently picking up their child late. Your suggestion to start the conversation with empathy and understanding is a great way to build a positive and supportive relationship with the parent. It’s important to communicate the impact of the late pickups on both the child and the facility, and your idea of working together with the parent to find solutions is a proactive and constructive approach. Well done!

[Josie]

Explain to the parents that the inconsistency of picking up a child late may make the child feel like they are not an important part of their parent’s lives. It also puts the daycare back from closing for the evening. Most likely multiple teachers would have to stay late to take care of the child and not the same teacher everday. It might make the child embarrassed that their family can’t keep to a schedule. It may make the child not feel as loved and important.

[Kelli]

Make a meeting with the parent to review the importance of arriving on time. It could effect the child with being non consistent and seeing their friends and even teachers all gone. I would communicate that it is vital to pick up before closing and ask what schedule can we work out or solution to brainstorm to ensure a successful pickup!

[Cassandra Mares]

It would be extremely important to make the point clear that being consistently late not only affects the child, but the staff and team members striving to give the best care and education to that child. Do not ever approach it with anger, or frustration, and never have a preconceived notion. Try to understand, if it is not being too pushy, why the parent is continually late, and offer assistance or suggestions in how to resolve that issue. If there is no resolution, make it clear that this can possibly lead to other repercussions, such as not being able to continue having the child in the school if it starts becoming a disturbance or disrespect to the staffs personal time.

[Kaitlin Hudspeth]

Explain that we understand circumstances happen however the children don’t understand that yet and 20 minutes may not seem long it can have effects on the child who is the last to be picked up, and the extra staff that need to stay at the facility to ensure constant watch. Urgent matters may arise, but respecting the school’s regulations and staff’s time is common courtesy, and it isn’t acceptable for this to occur so often. We can make a new pickup schedule to reflect a little extra time if needed but if it continues to be a pattern without proper documentation and scheduling, matters may have to be taken more seriously.

[Trainer]

Kaitlin, your response is thoughtful and addresses the issue with empathy and understanding. It’s important to communicate the impact of late pickups on both the child and the staff. Suggesting a new pickup schedule and emphasizing the need for proper documentation and scheduling are proactive steps to address the situation. Additionally, it’s crucial to maintain open communication with Mrs. Hopkins to find a solution that respects the school’s regulations and staff’s time. Well done in providing a comprehensive and considerate approach to this challenging issue.

[Hannah Beebe]

I feel like for a lot of parents it’s hard to always be on time and they’re probably more overwhelmed and stressed out then we as educators are. If I have to stay a bit late that’s totally okay. If it becomes a pattern I’d reach out to the parents to try and problem solve ways to maybe fix that tardiness issue. If a kid needs to regularly stay late, that’s totally fine as long as it’s communicated. I’d explain to the parents that it’s just important to know how long we have the child in our care for so we can make sure staff is available to stay for as long as a child needs to be watched over.

[Trainer]

Hannah, I appreciate your empathy towards parents and understanding the challenges they may face in being consistently punctual. It’s important to recognize and be sensitive to the stress and overwhelm they may experience. Your willingness to accommodate occasional lateness and communicate openly with parents is commendable. However, it’s also crucial to maintain clear boundaries and expectations regarding pick-up times. Consistent lateness can disrupt the staff’s schedule and impact the well-being of the children and educators. It’s essential to address this issue with the parents and work collaboratively to find solutions that ensure the smooth operation of the childcare facility while understanding and supporting the needs of the families. Thank you for sharing your perspective.