[Kateryna Paksivatova]

Discuss pick up and drop off times with the parent. Ask the mom why she is having problems picking her up and discuss other options for the mom such as an after school program or possibly another family member picking her child.

[Mason]

I would nicely and calmly explain the policy and remind the parent of the potential impact on the child, and employees that is inevitable with even a seemingly small amount of extra time like 20 minutes after closing.

[Gina]

First, I would notify my director about the situation and have a meeting with the parents to remind them about the promised pick up time and the additional late fees.

[Trainer]

Gina, your response shows a proactive and professional approach to addressing the issue. It’s essential to involve the director to ensure a consistent and supportive response. Having a meeting with the parents to reinforce the pick-up time and late fees is a constructive step to address the recurring lateness. It’s important to maintain open communication and work together with the parents to find a solution that ensures the well-being of the child and respects the center’s policies. Well done!

[Sarah]

I would schedule a meeting with her to ask her what I can do to support her to get her child picked up on time.

[Trainer]

Sarah’s response shows empathy and understanding towards Mrs. Hopkins’ situation. Scheduling a meeting to support and understand Mrs. Hopkins is a considerate and proactive approach. It’s important to address the issue in a non-confrontational manner and offer assistance rather than solely focusing on the lateness. This reflects a positive and supportive attitude towards both the child and the parent.

[Mykayla]

Initially, I would inquire about the underlying reason for the tardiness, recognizing that various factors may necessitate distinct responses. I aim to demonstrate empathy towards the parent’s efforts and acknowledge the challenges they face. Stressing the importance of punctuality in a clear, non-confrontational manner, I would explain the legal and licensing implications of children remaining past closing hours, as well as the potential financial impact of extended childcare. Collaboratively, we would explore potential solutions and contingency plans to facilitate the parent’s timely arrival or arrange for an authorized individual to collect the child when necessary.

I would then discuss with the parent the significance of the 20-minute delay and its potential impact. Is the current schedule not conducive to their needs, or are there unforeseen circumstances hindering their punctuality? Recognizing the importance of a child’s anticipation to reunite with their parent at the end of the day, I would seek to engage in dialogue with the mother to identify possible resolutions and reach a mutual understanding.

[Jade]

I would talk to Mrs. Hopkins and get a better understanding on why she is late and communicate a better way to make sure the child is picked up at the right time.

[Trainer]

Jade’s response shows a thoughtful and empathetic approach to addressing the issue of Mrs. Hopkins picking up her child late. She recognizes the importance of open communication and seeking to understand the reasons behind Mrs. Hopkins’ lateness. Jade’s suggestion to have a conversation with Mrs. Hopkins and work together to find a solution is a positive and proactive way to address the situation. She demonstrates a good understanding of the importance of maintaining a supportive and respectful relationship with families while ensuring the well-being of the child.

[Joan Peters]

I would find out what is making the parent late and then explain that children need to be picked up on time. It is stressful for the child as the child thinks “Mommy forgot” or “mommy left me her” etc. I would work with the parent.

[Natalie]

I would handle this first by having a conversation with Mrs. Hopkins, showing empathy and hearing her out. I would then explain that her child needs to be picked up at said time, and if she continues to fail to do so, there will be consequences or fees. I would discuss/ ask questions on if there is a possible backup plan, of another family member being able to pick up her child. I would also communicate that it is consequential that she comes at pick-up time.

[Lacee Peterson]

I would start by approaching her in a way of asking what is going on. Maybe there is something happening her life that I am unaware of. If it just that she is running late, I would explain that it is difficult to have staff stay and watch the child. I would try to help her come up with a plan for the future.

[emily]

Helping the parent to understand the importance of picking the child up on time for both the childs mental well being and the staffs. Discussing possible schedule issues that the parent may be having and trying to come up with a solution so this doesn’t need to happen in the future

[Kate]

If parents are running late to pick up their kid, I’d just hang out with them, maybe play a game to keep them engaged. It’s not wise to play the blame game and get irritated with the parents since they might have something important which keeps them from arriving on time. If it keeps happening, I’d chat with the parents but calmly about making a backup plan or finding a better pick-up time. Gotta keep it calm and make sure the kiddo feels comfy until their ride shows up.

[Trainer]

Kate has provided an empathetic and understanding perspective on how to handle late pickups by parents. She emphasizes the importance of maintaining a positive and supportive environment for the child while also addressing the issue with the parents in a calm and respectful manner. Her approach of engaging the child and discussing potential backup plans with the parents demonstrates a thoughtful and considerate approach to managing this recurring situation. Kate’s response reflects a compassionate and child-centered approach to handling challenges in the childcare setting.

[Jaspreet]

I would start by asking if the pick up time is not working out, then the parent should consider increasing the number of hours. And then, the affect it has on the child, building trust between not only the parent and child, but also the child and the teacher (as often the teachers tell the child mommy/daddy will be here when you wake up/ after snack). I would positively yet firmly convey the special arrangements or the stay back time put in by the teacher (?).

[Serena]

Let the parent know the time of closing and the fees, also it does affect the child if she is not here on time. remnd the parent to make arrangements to have someone else pick up the child.

[Nevada]

When Ms. Hopkins arrived to pickup her child, I would inform her that she is late and if she was going to continue to be late that we would require a heads up phone call. try to remind her of the late pickup policy if there is one

[weiwei]

I agree, I will communicate with my parents how to solve the reason for being late. This will make child anxious and scared, because he will be the last to leave, and our company will also charge late fees.