[Yuliana]

<font style=”vertical-align: inherit;”><font style=”vertical-align: inherit;”>Pienso que la primera vez que pasa es confuso para el niño y el cuidador en cuanto llega el familiar podemos compartir la información de por qué es importante que acudan por sus hijos a tiempo mostrandole los daños emocionales que se ven en el menor sobre todo de la angustia .</font></font>

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[Audrey Hamblett]

In order to address this issue with Mrs. Hopkins I must ensure that I am being sensitive to her and her situation yet also informing her on the issues regarding picking her child up late. I would begin by checking in on her to see if there’s any issue in her life making pickup at this time not possible and also working with her to create a solution were her child is picked up on time in the future.

[Vanessa Bernat]

I would start by saying I noticed that you have been late frequently. I would than ask if everything is ok or if there was a reason why she was so late. If she seemed like she didn’t care about being late, I would let her know how it was not convenient for me and that there will be charges for a late fee or talk about finding another provider if she was disrespectful. If she was genuine and truly had good reasons, I would try my best to accommodate or help her with recourses if necessary.

[Shelton Osceola]

First and foremost, I would try to identify the reason behind these late pickups and if I can be of help by providing resources and work arounds to this problem, meanwhile explaining the severity of the situation and how it affects the child’s development negatively.

[Linda]

I would pull that mother into a private office space and ask why she is always late and if there is something we could do to help her if needed, but also remind her that being on time is important and tell her why in is important like staff need to leave, your child gets very worried, we as staff get worried, and that this happening multiple times bring up some concerns. allowing the mother to express her emotion and feelings about being late as well.

[Trainer]

Linda, your response demonstrates empathy and understanding towards the mother’s situation, while also emphasizing the importance of punctuality and the impact it has on the staff and the child. It’s great that you suggested addressing the issue in a private and respectful manner, allowing the mother to express her feelings. However, it’s important to also consider setting clear boundaries and discussing potential consequences if the lateness continues, to ensure the well-being of the staff and the children. Overall, your approach shows a balanced and thoughtful perspective.

[GUILLERMINA TORRES]

<font style=”vertical-align: inherit;”><font style=”vertical-align: inherit;”>platicar con el padre y ver cuales son los motivos por los que recoge tarde a su hijo, asi en conjunto buscar una solucion la mejor, tambien manifestarle que su hijo tiene angustia cuando dura mucho rato sin la compañia de sus compañeros y uno trata de involucrarlo en actividad o un dialogo pero que el lo manifiesta mucho asi vean que es muy importante no dejarlo tan tarde.</font></font>

[Trainer]

Guillermina, it is important to address this situation with Mrs. Hopkins in a respectful and understanding manner. It is a good idea to have a conversation with the parent to understand the reasons behind the late pick-ups and work together to find a solution. Also, expressing concern for the child’s well-being and the impact of prolonged separation from peers is important. Encouraging open communication and collaboration can lead to a positive resolution for all involved.

[Socorro Ortiz]

I would start this conversation by helping the parent or caregiver understand that constantly being late to pick up their child can result in negative emotions like anxiety to be experienced by their child, even if its just 20 minutes. I would then try to create a plan with them for this situation to not happen again.

[Trainer]

Socorro, your response shows great empathy and understanding of the impact of a parent’s lateness on a child. It’s important to communicate with parents about the emotional impact of consistently being late to pick up their child. Collaborating with the parent to create a plan to prevent future lateness is a positive and proactive approach. Well done!

[gracie bush]

I would start the conversation by talking about how excited her child is to see her after being at the care facility all day. Next, I would discuss with her the severity of being 20 minutes late and how I want to work with her to come up with a solution that works best for ALL of us. I would ask if there is any way I can better support her or her child so she is able to arrive on time.

[Aniya]

i would tell the parent that this is not good for the child as he feels bad being the last to be picked up mostly. But also twenty minutes extra for staff to stay with the child waiting for parent is not an okay thing. Communication if something came up or if there will be delays would also be appreciated.

[valley valley valley]

firstly, i would express/ address the concern/ matter with the parent. i would respectfully explain how the 20 minutes effects not only the staff, but the child’s sense of stability and over all flow of things. I would then ask for the primary reason regarding the late arrivals and begin working on providing the parent with a support system(s), plan(s) and options on how we can work to get the child home in a timely and stable manner.

[Araceli Barrientos]

I would arrange a private conversation with Mrs. Hopkins to discuss the late pickups, expressing understanding and empathy for her situation. I would calmly explain the impact of the late pickups on her child and the staff, and ask if there are specific reasons for the delays. I would offer practical solutions, such as updating emergency contact lists or exploring flexible pickup options. I would reiterate the importance of adhering to pickup times and agree on a follow-up plan to monitor progress and provide ongoing support, ensuring the conversation is documented for future reference.

[Hadley Merfeld]

I would plan for a meeting with the parent that wasn’t public and around other parents and discuss with her the importance of picking her child up on time and how it affects all staff by keeping them at the school later and slowing cleaning time of the school and try to see if an earlier time than pick up would be easier for her and go from there.

[Briannah]

Explain to the parent that 20 minutes is a long time to come and get their child as for one the person working has to keep your child entertained for extra time that they are not paid for. Then suggest to the parent that they must leave earlier to work or in advance call and say they will be late but that they will try their hardest to come on time to collect their kid.

[John Murphy]

Explain to the parent that while 20 minutes doesn’t seem like that long of a time but to the child who is left there alone they be negatively affected seeing all the other kids get picked up first. Furthermore the staff has to stay longer after close and that is not respecting the hours and regulations. Further kindly ask for her to create a plan to pick her child up on time.

[Reid Thompson]

Discuss the child’s perspective of the situation, and how 20 minutes can be a negative emotional experience if frequently repeated. As a staff member it also impedes regular closing procedures.