[Catlyn]

Obviously there would a problem due to the fact that the child needs to be pick on time and that there would be late fee associated with it if it happens after closing. It would be good to point out that when all the other children have left and her child might be afraid of being forgotten. It would be good to ask if there was someone else in the family who could pick up or is she could call if she was going to be late and discussing what is the cause of her being late.

[Nicole]

First greet the parent with a genuine “hello! how are you doing today?” to get a feel for their mood and open up the opportunity for them to share how they are doing. Reiterate the pickup time in your policy and express your concern for it not being followed, and open up the floor for them to share if there are any specific issues keeping them from picking up on time. End the conversation with reminding them of the policy and ask if there is anything you can do to help them arrive on time.

[Kirby]

If it becomes a pattern, then I’ll need to talk to her about trying harder to get her kid on time and discuss the impact it has on the facility and take further action if it continues to happen (like a late fee or something depending in the place)

[Zoe]

This is the third time in the last two weeks that Mrs. Hopkins has pickup her child late. Today she did not arrive until 20 minutes after closing time. What would you do?

For one don’t be upset you have to understand that being upset because the parent didn’t come till late, and you want to go home. instead talk with the parent to find out why she hasn’t been arriving on time. it may be due to work, and she can’t get off till late or maybe it is far, and she has to deal with rush hour after work. remember to ask if there is anything you can do or provide to help her situation. it may also be help to aks if there is anyone else who can pick the child up so they are not here after hours.

[Shalom]

I would first ask Mrs. Hopkins how she is doing, if there is a new schedule or event happening in her life, or what could be causing the repetitive late pickup time. I would explain to her the importance of showing up on time not only for the staff’s sake, but for the child’s sake as well. It can have an effect on a child to not be able to rely on his mother to pick him up on time. I would work with Mrs. Hopkins and explain that while now and again things happen that can justify a late pickup time, it can’t be continued and we need to find a new plan that will work for her, if necessary. I would be empathic to whatever it is that is keeping her from showing up on time but once again remind her that twenty minutes is too late to make a habit of, and that it is important to find a time while the center is open that works for her to pick up her child.

[Emma]

I would explain to Mrs. Hopkins that I understand that it can be hard for busy parents to pick up their child before closing time. However, it does affect our staff and the child when it is 20 minutes after close. I would recommend ways to help be able to come to a resolution. While remaining positive and showing respect.

[Linda]

ESCUCHAR SU SITUACIÓN, MOTIVOS Y RAZONES, LLEGARA MUTUO ACUERDO SEGUN COMUNICACION DIRECTA PREVIA, LA DEDICACION Y CUIDADO SIEMPRE SERA PRIMORDIAL EN NUESTRA LABOR.

[Stella Villa]

I would bring up to Mrs. Hopkins about the issue at hand and first hear her viewpoint on her being late. I would want to make sure that she is aware of how much time 20 minutes for children and also want to express empathy if they thing keeping her is something emotionally taxing. However, in the end I would want to explain that the wellbeing of the child should be the focus and that needs to be addressed.

[Kenan]

First I would want to let the parent explain their point of view because we never know what struggles someone in going through. Then I would want to address the situation and help the parent understand the child’s point of view. When a child is always the last to get picked up it can effect the child negatively and the parent might not be aware of this so helping them understand may help.

• This reply was modified 1 year, 2 months ago by  Kenan.

[Tatum]

I would try to understand their reason of why it continues to happen every day, and let them know 20 minutes isn’t *that* long but in a childcare setting, it is quite some time and can interfere with the staff’s schedule and other children in the facility. If it then still happens after constant reminders, I would let the director know and ask what I should do, or if I were the director I would let them know they need to remove their child from our company.

[Somer]

You should start with asking the parent for why there has been so many frequent late pick ups. They can talk to the office about changing the time if needed, but they should understand that keeping the child there for longer will emotionally affect them, especially if they have already been there a long time. The consistency is important.

[Payton Aparicio]

Set up a meeting with a parent about respecting the facilities closing times and being on time. Possibly ask if they are needed extended care or if there is a reason that they are being picked up late frequently.

[Karla Munera]

I will ask her first if everything is okay, or if the shhedules is working for her and I also explain that it affects the child who is the last to be picked up because they are super excited to see them and waiting for them in the end of the day .

[Alex]

Ask her about what is causing her to be late and work on solutions as a team. Be able to communicate that being that late on a regular basis isn’t acceptable in a non-judgmental and solution-oriented way.

[Kaitlyn]

I would explain to the parent that while they may have a busy schedule, continuing to pick up their child so late has started to impact the school operations and the emotional wellbeing of the child. I would very gently explain that the child has expressed sadness at being the only classmate left so late and that this delay costs the school extra money in overtime. The parent will need to come up with a way to pick up their child on time or designate another family member for pick up.