[Diana]

Using active listening skills to understand the reason for the late arrivals, and applying polite and professional skills, communicate the remind the parents about the policy of the childcare and expectations from parents.

[Cara]

I think first we need to approach this situation first with a gentle warning about the pick up time and the contract signed about pick up time. Then maybe a more formal meeting to hear both sides of the situation. The family may have some type of hardship at their work that is holding them back. Maybe by meeting together we can come to an understanding and a plan that meets the needs of both the daycare and family.

[Melanie]

Take into consideration why the parent is late and offer support while also informing them of the affect being late has on the child.

[Liz]

<font style=”vertical-align: inherit;”><font style=”vertical-align: inherit;”>Pienso que en esta situación le podría afectar al niño ya que podría causarle un poco de ansiedad por no ver llegar asu madre por ende se debe hablar la situación con la madre del porque llega tarde y llegar a una solución para que no vuelva a sucedee</font></font>

[awo]

After the third time, it would be good to mention that being late is something that affects the childcare’s time and also the child themselves. 20 minutes for a child is much longer than it is for an adult. Of course things may happen some times where you are late, but I would tell Miss Hopkins to try her best to not be late as much.

[Grace]

I think having a respectful conversation with the parent about why this is happening would be useful. Politely explaining the impacts on the child when the parent is late, rather than going about it as an attack on the mom for wasting your time. I think setting an expectation of punctuality is important, and framing it from a child first focus.

[Jasmine]

I would politely explain to them that there is a time frame of when the child needs to be picked up. I would also ask her why she is struggling to be on time picking up her child.

[Christian]

As this childcare program ostensibly has rules and guidelines about how long the program is allowed to care for a child, a conversation between a staff member and Mrs. Hopkins is in order. For one, the kid’s upset and hates staying alone. A more direct affront to the program rules would be consistently coming by late – a firm talking-to about pick-up times and incurring extra cost is both appropriate and necessary. Of course, this is not presented in an accusatory or hateful way.

[Daisy]

Normally the parents/families are given a handbook to keep with all the policies/rules. There should be a section on attendance and what the outcome of a late pick up would mean. At a center I worked at, the parent would have to notify in advance by communicating through an app the center had. If it occurred more than three times I believe, there would be a fee.

I agree with this method. I would approach the parent with letting them I understand life can be a little hectic and a few minutes is not a biggie, but we would appreciate a heads up and if there is anything we can do as far as a schedule change to help with pick up time. Also remind them after X amount of times it will be written up and a fee will be applied.

[Crystal Routh]

I would first inquire into the reason behind the tardiness in order to see if I could support the parent by giving suggestions on how to arrive on time. Kindly remind parent of program policies on time frame of care and prices on late fees. Maybe a schedule change would help if these do not help I could suggest other programs that may fit their schedule.

[Emma]

Let the parent know that twenty minutes is a long amount of time for their child to wait, which may affect the child,

[Brenna]

I would try to be understanding of the family situation that causes her to be late, and explain the importance of her presence. I then would ask more about her schedule and see if there was anything we could do to help. I really think being a resource that the parents feel comfortable talking to is a huge deal!

[Kylie Mack]

This is the third time in the last two weeks that Mrs. Hopkins has pickup her child late. Today she did not arrive until 20 minutes after closing time. What would you do?

I would wait for child to get pick up and talked to Ms. Hopkins about this the 3rd time picking up your child late within 2 weeks after pick up time and that when our early learning center closes. 20 minutes for you may seems a little time but for me and my staff we are here for since the opening till the closing and 20 minutes is long time my staff and your children, so can we make a schedule who is going to pick your child before closing time if you have family who is willing to, like grandparents or uncles and aunties who can pick up your child can be nice.

[Veronica]

I would make it clear to the parent that it is not okay to pick up their child twenty minutes late and ask if there is something in their schedule that is preventing them from coming earlier. I would hear out what they have to say and try to come up with solutions with the parent about this problem.

[Jayden Ellis]

if there is a specific time for the child too be picked up then I would talk to the mother and find out why she has been late, then I would explain that 20 minutes can fell like a very long time for a child and of she needs more support I can try to help her or give her the recouses that she needs to get more help so she dose not have to keep picking up the child late